We execute retention marketing strategies that increase repeat revenue.

We execute retention marketing strategies that increase repeat revenue.

We execute retention marketing strategies that increase repeat revenue.

We handle strategy, copywriting, design, and implementation. Watch your repeat sales and customer lifetime value grow with strategic email and SMS communications.

We handle strategy, copywriting, design, and implementation. Watch your repeat sales and customer lifetime value grow with strategic email and SMS communications.

45

45

%

%

Of your revenue should
come from repeat customers.

Of your revenue should
come from repeat customers.

Growing retention revenue is more than just sends it’s about building intentional customer journeys.

Customers receive tailored communication through customized logic and automations driven by existing consumer data. This enables your business to deliver the right message at the right time, resulting in increased revenue and a heightened Customer Lifetime Value.

Why work with Darkroom for retention?

We deliver results.
Within 6 months of working together, on average, Darkroom clients experience:

We deliver results.
Within 6 months of working together, on average, Darkroom clients experience:

We ship dozens of digital
product projects per year. Our process is tight and our results speak for themselves:

0

0

%

%

Lift in total retention revenue

Lift in total retention revenue

0

0

%

%

Lift in email campaign revenue

Lift in email campaign revenue

0

0

%

%

Lift in email flow revenue

Lift in email flow revenue

How we work

We start with retention strategy to build a cohesive customer journeys that make sense for your market, customer, and product.

From luxury motorcycles to canned beverages, we understand how to curate strategies and deploy intentional touchpoints that speak to your customers best.

1

Identify weaknesses and gaps in your existing retention program and construct a roadmap for success.

2

Implement quick wins through high performing sends within the first month

3

Design a customer journey that best segments, nurtures and converts your new and returning customers with thoughtfully developed messaging

4

Deliver consistent, intentional communications while enhancing the sophistication of your retention program

5

Identify and deploy loyalty programming strategies and additional Shopify apps that enhance the customer experience and drive CLTV

How we deliver for clients

We run retention programs for some of the fastest growing commerce brands in the world.

We run retention programs for some of the fastest growing commerce brands in the world.

Our results speak for themselves.

Our results speak for themselves.

Mela Water

We revitalized Tini Lux's Amazon strategy by implementing dynamic performance dashboards for real-time analytics, optimizing ad budgets for efficient marketing, and streamlining inventory management to enhance product availability. This strategic overhaul significantly boosted Tini Lux's presence and profitability on Amazon.

Cravings by Chrissy Teigen

Jinx Drinx

Mela Water

Mela tapped Darkroom due to our deep experience in CPG beverage brands and digital products. We conceived of a new digital product that reflected Mela’s newfound structure as a national beverage brand post a Series-A funding round.

Cravings by Chrissy Teigen

Jinx Drinx

Mela Water

Mela tapped Darkroom due to our deep experience in CPG beverage brands and digital products. We conceived of a new digital product that reflected Mela’s newfound structure as a national beverage brand post a Series-A funding round.

Cravings by Chrissy Teigen

Jinx Drinx

How we compare

Item

Darkroom

Darkroom

Designer / Design Agency

Designer / Design Agency

Designer / Design Agency

Dev Agencies

Dev Agencies

Dev Agencies

Email Flows & Automations

Email Flows & Automations

SMS Flows & Automations

SMS Flows & Automations

Sometimes

Sometimes

Sometimes

Sometimes

Review Platforms Management

Review Platforms Management

Sometimes

Sometimes

Strategy

Strategy

Sometimes

Sometimes

Sometimes

Sometimes

Custom Design

Custom Design

Sometimes

Sometimes

Sometimes

Sometimes

Segmentation

Segmentation

Sometimes

Sometimes

Loyalty Programing

Loyalty Programing

Sometimes

Sometimes

Sometimes

Sometimes

Portfolio & Industry Knowledge

Portfolio & Industry Knowledge

Sometimes

Sometimes

Sometimes

Sometimes

Price

Price

Sometimes

Sometimes

Sometimes

Sometimes

Price per Month

Price per Month

Starts at $7,500

Starts at $7,500

10,000+

10,000+

5,000+

5,000+

“The Darkroom team has been instrumental in helping us grow for the past few months, they’ve more than 4x’d our email and SMS subscription sign ups since coming on board.”

Chad Massura
Head of Growth, Everytable

“We hired Darkroom to help us grow our online sales and the changes they recommended and instituted have helped us increase online store conversion by almost 40%.

Jonathan Eppers
Founder, VYBES

“The Darkroom team has been instrumental in helping us grow for the past few months, they’ve more than 4x’d our email and SMS subscription sign ups since coming on board.”

Chad Massura
Head of Growth, Everytable

“We hired Darkroom to help us grow our online sales and the changes they recommended and instituted have helped us increase online store conversion by almost 40%.

Jonathan Eppers
Founder, VYBES

Thinking about growing retention revenue?

Thinking about growing retention revenue?

All prospective clients go through a discovery call before receiving a proposal. We then onboard a senior team that implements quick wins while prioritizing larger, quarterly KPI’s based on realistic growth.