Grow Revenue with the Top Retention Marketing Agency
Grow Revenue with the Top Retention Marketing Agency
Grow Revenue with the Top Retention Marketing Agency
Darkroom’s full-service email and SMS marketing services deliver powerful workflows to identify customers, provide highly-personalized experiences, and increase retention revenue.
Darkroom’s full-service email and SMS marketing services deliver powerful workflows to identify customers, provide highly-personalized experiences, and increase retention revenue.
Darkroom’s full-service email and SMS marketing services deliver powerful workflows to identify customers, provide highly-personalized experiences, and increase retention revenue.
Our agency service doubles the output and effectiveness of the average retention team.
Our agency service doubles the output and effectiveness of the average retention team.
Our agency service doubles the output and effectiveness of the average retention team.
Darkroom’s retention marketing teams integrate cutting edge technology and ai powered workflows to increase efficiency and revenue.
Darkroom’s retention marketing teams integrate cutting edge technology and ai powered workflows to increase efficiency and revenue.
1
Customer Journey Mapping
Customer Journey Mapping
We map out your existing customer journey as a first step for building a better program. We focus on touchpoints that are currently missing, areas where we can cross-sell products, and stronger predictive communications that enhance the customer experience. Ultimately, we design a new customer journey map that best suits your business, focusing on the critical touch-points needed to convert new and returning customers.
We map out your existing customer journey as a first step for building a better program. We focus on touchpoints that are currently missing, areas where we can cross-sell products, and stronger predictive communications that enhance the customer experience. Ultimately, we design a new customer journey map that best suits your business, focusing on the critical touch-points needed to convert new and returning customers.
We map out your existing customer journey as a first step for building a better program. We focus on touchpoints that are currently missing, areas where we can cross-sell products, and stronger predictive communications that enhance the customer experience. Ultimately, we design a new customer journey map that best suits your business, focusing on the critical touch-points needed to convert new and returning customers.
1
Customer Journey Mapping
We map out your existing customer journey as a first step for building a better program. We focus on touchpoints that are currently missing, areas where we can cross-sell products, and stronger predictive communications that enhance the customer experience. Ultimately, we design a new customer journey map that best suits your business, focusing on the critical touch-points needed to convert new and returning customers.
2
Retention Strategy
Retention Strategy
After identifying weaknesses in your existing retention program, we construct a roadmap for success. This includes setting month over month benchmarks on the critical KPI improvements that we need to see across the board. Typical metrics include open rate, click-through rate, deliverability score, subscriber growth, and a variety of revenue growth indicators.
After identifying weaknesses in your existing retention program, we construct a roadmap for success. This includes setting month over month benchmarks on the critical KPI improvements that we need to see across the board. Typical metrics include open rate, click-through rate, deliverability score, subscriber growth, and a variety of revenue growth indicators.
After identifying weaknesses in your existing retention program, we construct a roadmap for success. This includes setting month over month benchmarks on the critical KPI improvements that we need to see across the board. Typical metrics include open rate, click-through rate, deliverability score, subscriber growth, and a variety of revenue growth indicators.
2
Retention Strategy
After identifying weaknesses in your existing retention program, we construct a roadmap for success. This includes setting month over month benchmarks on the critical KPI improvements that we need to see across the board. Typical metrics include open rate, click-through rate, deliverability score, subscriber growth, and a variety of revenue growth indicators.
3
Augmented Worflows
Augmented Worflows
Leveraging LLM's allows for less man-hour investment and more time building your bespoke retention strategy. These workflows are trained on your messaging and brand voice, and leverage our existing retention know-how.
Leveraging LLM's allows for less man-hour investment and more time building your bespoke retention strategy. These workflows are trained on your messaging and brand voice, and leverage our existing retention know-how.
Leveraging LLM's allows for less man-hour investment and more time building your bespoke retention strategy. These workflows are trained on your messaging and brand voice, and leverage our existing retention know-how.
3
Augmented Worflows
Leveraging LLM's allows for less man-hour investment and more time building your bespoke retention strategy. These workflows are trained on your messaging and brand voice, and leverage our existing retention know-how.
4
Targeted Sends
Targeted Sends
After reshaping the program through automations, which is an ongoing process, we focus on delivering consistent, intentional communications that grow revenue. Email and SMS are both key channels we leverage to keep customers engaged while enhancing the sophistication of your retention program.
After reshaping the program through automations, which is an ongoing process, we focus on delivering consistent, intentional communications that grow revenue. Email and SMS are both key channels we leverage to keep customers engaged while enhancing the sophistication of your retention program.
After reshaping the program through automations, which is an ongoing process, we focus on delivering consistent, intentional communications that grow revenue. Email and SMS are both key channels we leverage to keep customers engaged while enhancing the sophistication of your retention program.
4
Targeted Sends
After reshaping the program through automations, which is an ongoing process, we focus on delivering consistent, intentional communications that grow revenue. Email and SMS are both key channels we leverage to keep customers engaged while enhancing the sophistication of your retention program.
5
Loyalty Programming
Loyalty Programming
Loyalty programs can feel transactional, the very thing they're looking to avoid. We strategize and build loyalty programs that provide value to your best customers while retaining them for years to come.
Loyalty programs can feel transactional, the very thing they're looking to avoid. We strategize and build loyalty programs that provide value to your best customers while retaining them for years to come.
Loyalty programs can feel transactional, the very thing they're looking to avoid. We strategize and build loyalty programs that provide value to your best customers while retaining them for years to come.
5
Loyalty Programming
Loyalty programs can feel transactional, the very thing they're looking to avoid. We strategize and build loyalty programs that provide value to your best customers while retaining them for years to come.
Case Study
Drip Hydration
Drip Hydration
Drip Hydration
Before our engagement, Drip’s retention program was used for campaigns and a handful of automations. After leveraging a thoughtful basket analysis for their hundreds of SKUs, we built out a customer journey map that prioritized cross sells and repeat revenue.
Before our engagement, Drip’s retention program was used for campaigns and a handful of automations. After leveraging a thoughtful basket analysis for their hundreds of SKUs, we built out a customer journey map that prioritized cross sells and repeat revenue.
Revitalizing a leading health franchise with an integrated email and SMS strategy
Revitalizing a leading health franchise with an integrated email and SMS strategy
1
85% Increase in customer lifetime value
85% Increase in customer lifetime value
By leveraging data insights, and improved loyalty program, and a more engaging brand experience we nearly doubled LTV within 6 months
By leveraging data insights, and improved loyalty program, and a more engaging brand experience we nearly doubled LTV within 6 months
By leveraging data insights, and improved loyalty program, and a more engaging brand experience we nearly doubled LTV within 6 months
1
85% Increase in customer lifetime value
By leveraging data insights, and improved loyalty program, and a more engaging brand experience we nearly doubled LTV within 6 months
2
50% Increase in revenue within 1 year
50% Increase in revenue within 1 year
Implementing a more thoughtful full funnel approach to email and SMS allowed for nearly 2x growth in the first year
Implementing a more thoughtful full funnel approach to email and SMS allowed for nearly 2x growth in the first year
Implementing a more thoughtful full funnel approach to email and SMS allowed for nearly 2x growth in the first year
2
50% Increase in revenue within 1 year
Implementing a more thoughtful full funnel approach to email and SMS allowed for nearly 2x growth in the first year
Case Study
BRUNT Workwear
BRUNT Workwear
BRUNT Workwear
BRUNT Workwear, one of the fastest growing apparel brands in the Shopify eco-system, excelled in footwear but struggled with customer retention and apparel sales. To scale beyond eight figures, they partnered with Darkroom to drive growth and expand their product reach.
BRUNT Workwear, one of the fastest growing apparel brands in the Shopify eco-system, excelled in footwear but struggled with customer retention and apparel sales. To scale beyond eight figures, they partnered with Darkroom to drive growth and expand their product reach.
Scaling e-commerce sales in under 6 months.
Scaling e-commerce sales in under 6 months.
1
Boosting Repeat Sales
Boosting Repeat Sales
Implemented segmentation and post-purchase flows to convert boot buyers into apparel customers.
Implemented segmentation and post-purchase flows to convert boot buyers into apparel customers.
Implemented segmentation and post-purchase flows to convert boot buyers into apparel customers.
1
Boosting Repeat Sales
Implemented segmentation and post-purchase flows to convert boot buyers into apparel customers.
1
Optimized Customer Journey Strategy
Optimized Customer Journey Strategy
Designed tailored email & SMS campaigns to drive cross-selling and increase customer lifetime value.
Designed tailored email & SMS campaigns to drive cross-selling and increase customer lifetime value.
Designed tailored email & SMS campaigns to drive cross-selling and increase customer lifetime value.
1
Optimized Customer Journey Strategy
Designed tailored email & SMS campaigns to drive cross-selling and increase customer lifetime value.
Plans & Pricing
Plans & Pricing
Tier 1
$7,000/month
Tailored email, SMS & MMS strategy
fully customized messaging plan
Tailored email, SMS & MMS strategy
fully customized messaging plan
Tier 1
Tier 2
$9,750/month
Tailored email, SMS & MMS strategy for high output businesses.
Tailored email, SMS & MMS strategy for high output businesses.
Tier 2
We deliver results.
Within 6 months of working together,
on average Darkroom clients experience:
We deliver results.
Within 6 months of working together,
on average Darkroom clients experience:
1
30% lift in total retention revenue
30% lift in total retention revenue
Darkroom achieved on average a 30% lift in total retention revenue by implementing data-driven strategies that enhanced customer loyalty and life-time value.
Darkroom achieved on average a 30% lift in total retention revenue by implementing data-driven strategies that enhanced customer loyalty and life-time value.
Darkroom achieved on average a 30% lift in total retention revenue by implementing data-driven strategies that enhanced customer loyalty and life-time value.
1
30% lift in total retention revenue
Darkroom achieved on average a 30% lift in total retention revenue by implementing data-driven strategies that enhanced customer loyalty and life-time value.
2
40% lift in email flow revenue
40% lift in email flow revenue
Darkroom boosted email flow revenue by 410% on average, leveraging automation and personalization to drive consistent engagement and higher conversions.
Darkroom boosted email flow revenue by 410% on average, leveraging automation and personalization to drive consistent engagement and higher conversions.
Darkroom boosted email flow revenue by 410% on average, leveraging automation and personalization to drive consistent engagement and higher conversions.
2
40% lift in email flow revenue
Darkroom boosted email flow revenue by 410% on average, leveraging automation and personalization to drive consistent engagement and higher conversions.
Work with Darkroom on full-funnel marketing initiatives.
Work with Darkroom on full-funnel marketing initiatives.
Work with the most advanced commerce accelleration agency. Pair our retention marketing service with other full-funnel, omnichannel marketing services for maximum impact.
Work with the most advanced commerce accelleration agency. Pair our retention marketing service with other full-funnel, omnichannel marketing services for maximum impact.
Book a call with our team to elevate your Retention Marketing
Book a call with our team to elevate your Retention Marketing
Book a 30-minute strategy session
