Overview

Overview

Drip Hydration

Drip Hydration

Drip Hydration

Revitalizing a leading health franchise with an integrated growth marketing strategy.

International expansion for the L-Catterton backed Colombian swimwear brand.

Outcomes

Outcomes

14.7

14.7

%

%

Increase in Return on Ad Spend (YoY)

42

42

%

%

Increase in Conversion

Rates (YoY)

13

13

%

%

Decrease in Average Cost per Purchase (YoY)

Background

Background

In the competitive world of health treatments, it takes more than just an excellent product to drive revenue growth. Drip Hydration, a top-of-the-line provider of IV health treatments, recognized this challenge when they approached us to craft an ad strategy that would capture the attention of prospective customers and educate them about the benefits and range of their products. Despite having a revenue growth target of 20% month-over-month, Drip Hydration was struggling with asset fatigue across their ads. The brand needed a partner capable of refreshing creative assets while scaling to meet financial targets.

What We Did

What We Did

01

Growth Strategy

Growth Strategy

Throughout our engagement, Darkroom designed a multi faceted growth strategy aimed to foster long-term growth and customer retention. We began with a creative overhaul followed by analyzing and prioritizing the key services that maximized revenue and customer loyalty. Through performance tracking, we fortified DRIP's online infrastructure and optimized a full funnel strategy to cultivate long term customer loyalty.

Throughout our engagement, Darkroom designed a multi faceted growth strategy aimed to foster long-term growth and customer retention. We began with a creative overhaul followed by analyzing and prioritizing the key services that maximized revenue and customer loyalty. Through performance tracking, we fortified DRIP's online infrastructure and optimized a full funnel strategy to cultivate long term customer loyalty.

02

Creative Refresh

Creative Refresh

We conducted a full creative refresh, exchanging Drip Hydration's old stock photography for lifestyle images and user-generated content showcasing the benefits of each IV and how they work, reducing asset fatigue and increasing clickthrough rate.

We conducted a full creative refresh, exchanging Drip Hydration's old stock photography for lifestyle images and user-generated content showcasing the benefits of each IV and how they work, reducing asset fatigue and increasing clickthrough rate.

03

Product Expansion

Product Expansion

We strategically updated the acquisition funnel by deep-diving on the Customer Acquisition Cost (CAC) to Lifetime Value (LTV) ratio for specific products and services and determining the efficiency and profitability of each. We then chose 5 services that were a combination of efficient CAC and high volume, as well as services that had above-average LTV. As a result, we created targeted campaigns to help drive short-term volume and long-term growth for the business, while extending the reach of targeted ads to encompass all regions where Drip Hydration's services are available.

We strategically updated the acquisition funnel by deep-diving on the Customer Acquisition Cost (CAC) to Lifetime Value (LTV) ratio for specific products and services and determining the efficiency and profitability of each. We then chose 5 services that were a combination of efficient CAC and high volume, as well as services that had above-average LTV. As a result, we created targeted campaigns to help drive short-term volume and long-term growth for the business, while extending the reach of targeted ads to encompass all regions where Drip Hydration's services are available.

04

Landing Pages

Landing Pages

To enhance consumer education, we crafted landing pages integrated at the bottom of the funnel featuring updated creative and the expanded product catalog for the products and services of focus. We facilitated demand for Drip Hydration's offerings by highlighting the challenges consumers face such as weakened immune systems and hangover fatigue.

To enhance consumer education, we crafted landing pages integrated at the bottom of the funnel featuring updated creative and the expanded product catalog for the products and services of focus. We facilitated demand for Drip Hydration's offerings by highlighting the challenges consumers face such as weakened immune systems and hangover fatigue.

05

Integrated Data Foundations

Integrated Data Foundations

Prior to our engagement, Drip lacked a structured data framework. They operated multiple retail outlets and franchises, each with disparate data sources. We unified these sources into a tailored data warehouse, enabling comprehensive data visualization for tracking attribution, customer lifetime value, service-based revenue, and other key metrics. Additionally, our implementation of Drip on Shopify significantly accelerated their digital expansion.

Prior to our engagement, Drip lacked a structured data framework. They operated multiple retail outlets and franchises, each with disparate data sources. We unified these sources into a tailored data warehouse, enabling comprehensive data visualization for tracking attribution, customer lifetime value, service-based revenue, and other key metrics. Additionally, our implementation of Drip on Shopify significantly accelerated their digital expansion.

01 Leverage user-generated content to alleviate asset fatigue and expedite the customer conversion process.

01 Leverage user-generated content to alleviate asset fatigue and expedite the customer conversion process.

When Drip Hydration began working with us, they were using old ad assets that were beginning to show fatigue (customers had seen them so many times they no longer found them interesting). By incorporating user-generated content, we generated new content much faster than a typical production, and on a recurring basis. This meant ad creative did not reach a point of fatigue. Additionally, we tailored our creative collaborations to include different content to be inserted into the top, middle, and bottom of the funnel to shorten the purchase journey.

02 Develop bespoke landing pages that cater to consumers' health needs and provide exceptional product education.

02 Develop bespoke landing pages that cater to consumers' health needs and provide exceptional product education.

A key barrier Drip Hydration struggled to overcome was educating its customers and delivering relevant messaging that spoke to the diverse set of health problems their products addressed. We developed ad and landing page combinations that spoke to specific health issues of different audiences and educated them on how certain Drip IVs would fix these pain points. This ensured that customers were receiving targeted messaging that resonated with them across the entire funnel, from first touch to conversion, increasing their propensity to purchase.

03 Expand product offerings and geographical reach to attract new audiences, enhance customer lifetime value, and increase market penetration.

03 Expand product offerings and geographical reach to attract new audiences, enhance customer lifetime value, and increase market penetration.

The final key challenge Drip Hydration was facing was that they were only selling a few product SKUs successfully in a few key geographic areas, despite having a large variety of product offerings and being able to provide service across the entire United States. By strategically updating and expanding Drip’s ad funnels and creative libraries to include different products based on CAC and LTV, and by targeting untapped cities across the U.S., we were able to identify new, high-value customers for Drip Hydration.